Disappointed
Annoyed
10/28/2021
fridge started messing up after warranty expired. it's now 4 years old, barely makes ice (when it does at all), requires constant defrosting of the icemaker, leaks water from ice maker onto the floor (slip hazard), and frosts over our freezer food in addition to frosting on the inside of the pull out drawers (chunks that have to be broken off to get the doors to close again). the digital panel is not communicating with the ice maker and will switch between water/cube/crush ice during dispensing. the stainless is not smudge free and is a pain to clean. the water leaks from the ice maker run down the fridge causing permanent staining. overall, for a $2300 fridge, i expected a longer life span and basic functionality. the only thing i like about it is the layout.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Garbage FRIDGE
Hawkeye
9/20/2021
bought samsung package 4 years ago.....stove needed repair within one year.....microwave needed repair within 2 years.....dishwasher ( replaced year 3.....now the fridge is shot...samsung can not or wiii not give a repair referral ....customer service is absolutely non-existent !!! samsung seiis inferior products ....there are many sights aii referencing this fridge to be a no good as weii as other samsung products.....
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Ice Maker problems
carsama
8/9/2021
the ice maker needs to be redesigned.
the ice pieces get stuck and the ice does not drop through the dispenser.
i've had this problem since i bought the refrigerator. i would not recommend this refrigerator to anyone.
let me know if anybody else has had the same issues.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
don't buy this refrigerator
Jack
4/10/2021
i purchased this refrigerator 5- 6 years ago. not cooling down. technician tell me i need to purchase new one. is going to cost too much money to fix it.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Beautiful but Problematic
Ginny
3/12/2021
we purchased this refrigerator seven years ago. we loved it. however, in the past year we have had to 1) remove the back panel to defrost the fan unit 2) replace the back panel 3) replace the cracked ice drawer 4) defrost the ice maker augur 3 x; 5) seal the ice maker housing 6), remove the back panel again to clear the clogged drain and mop up the water under the deli drawer. samsung has not addressed the problems.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Disappointment
Massie
1/22/2021
I have had nothing but issues with this refrigerator from the ice maker freezing up to the back panel, water under the crisper drawer and hours and hours of unthawing for it to work properly. I do not recommend after my experience.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Twin Cooling Freezing
Mquita
12/31/2020
i've had my refrigerator for 5 years and it started making an extreamly loud sound, it was periodic, and it stopped when i opened the doors. then a month later ice appeared in the back of the fridge inside the holes of the back wall. turns out its so common, the sound and the issue is listed on the samsung website. there are also many youtube videos on the issue. samsung should have done a recall on the refridgerater to fix this defect! the warrwnty is expired, but why should i pay for it to be serviced when samsung knows this is an issue with their refrigerators. how do i know they didnt set this up so people whould have to pay for service, labor, and parts. so my options are to defrost the fan and cooling panel every few months are buy another refridgerater.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Garbage
Kevin
11/4/2020
it was a nice fridge but freezer stopped freezing after 2 months. during a pandemic i'm stuck with a family of 4 with no kitchen freezer. it took 1 month to get a service tech appointment, another month for parts to come in and now i am told it will take another month to get the parts installed. i spent 2600 on a new fridge in may 2020 and it has been nothing but a headache and an inconvenience. useless appliance i'm almost at the point of throwing it out and buying a working lg, kitchen aid, etc.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
PIECE OF JUNK
FRUSTRATING CUSTOMER
10/20/2020
i got this 28 cu. ft. french door refrigerator with coolselect pantry™ in stainless steel approximately 3 years ago. i constanly had issues with ice maker that has iced build-up. luckily we bought the extended warranty and the repairmen had came out 3 times to fix the same issues. side note, we also bought 82 inches samsung tv 2 1/2 years ago and the pbc board has to be replaced. i will never buy another samsung appliance again. junks!
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
HORRIBLE!!! DO NOT BUY!!!
undefined undefined
8/11/2020
ice maker problems from the start. 5 years later, still having them even though it was supposedly fixed with a recall. then 2 years in started making noise on and off. third year freezer evaporator will build up ice in the back until it freezes and has to be defrosted each month or food spoils. technicians extremely pricey and they cannot seem to find what's wrong. ice maker also has to be defrosted each month. this year, door shelves started breaking just because. no reason, they just came appart. today -- the ice and water dispenser push paddle fell off after getting some ice. so dissapointed!!! two years of defrosting each month just because it was $3,000. so mad!! never again.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
HORRIBLE!!! DO NOT BUY!!!
MARUXA DUMONT
8/11/2020
ice maker problems from the start. 5 years later, still having them even though it was supposedly fixed with a recall. then 2 years in started making noise on and off. third year freezer evaporator will build up ice in the back until it freezes and has to be defrosted each month or food spoils. technicians extremely pricey and they cannot seem to find what's wrong. ice maker also has to be defrosted each month. this year, door shelves started breaking just because. no reason, they just came appart. today -- the ice and water dispenser push paddle fell off after getting some ice. so dissapointed!!! two years of defrosting each month just because it was $3,000. so mad!! never again.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Terrible ice maker
JASON P
6/6/2020
the unit looks great and keeps my food cold, thats it. its extremely noisy, constantly leaks water and ice maker is terrible. product keeps cracking and leaking. dont buy
Originally posted on Samsung.com
No, I do not recommend this product
Incentivized Review
Design
Features
Performance
Value
Buyer Beware!!!
SunnyAZ77
5/15/2020
looks good and has ton of space but that is where the positives end - it is a piece of junk!!!!
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Bad Frig
Lanny
3/27/2020
we have had a samsung for about 4 years and it is the worst. the ice maker is junk, never buy another
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Samsung Refrigerator A Must Have !
chadbradford1973
3/19/2020
highly recommend purchasing the samsung refrigerator when you are in need of a new appliance. great look and uses every bit of space for your items.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Disappointed
Rick
2/22/2020
after 3-4 years, fan broke one month out of warranty, temp not displaying actual temp in fridge, lost all food, ice maker always had issues from the start. very disappointed with this product.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
DO NOT BUY
Thomas
1/23/2020
the ice maker does not work! it is designed poorly and samsung will not support their product! i have a kitchen full of samsung appliances, no more. this is a piece of garbage.
Originally posted on Samsung.com
No, I do not recommend this product
Incentivized Review
Design
Features
Performance
Value
5yrs ago... not built to last
SamsungKiller
12/17/2019
samsung rf28hfedbsr due to its faulty interior design {ice build up, water pooling on top of the fridge, the temp fluctuates,} may break down any moment.
Originally posted on Samsung.com
No, I do not recommend this product
Incentivized Review
Design
Features
Performance
Value
Really bad Ice Maker
Carlos
12/13/2019
ice maker unit does not produce ice, the unit does not defrost the system making ice keeps accumulating in the resistance, and blocking the system, it is a really bad unit that i would not recommend
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Awesome
Ironman
11/4/2019
i bought is 3 years ago and still running fine. i love this fridge since beginning.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Nothing but problems
Adam
10/24/2019
samsung has been selling defective refrigerators with a common issue: the ice maker freezes over the fan, thus shutting off the refrigeration.
Originally posted on Samsung.com
No, I do not recommend this product
Incentivized Review
Design
Features
Performance
Value
Another Awesome Appliance from Samsung!
JeniJenJen
10/19/2019
this is our second samsung appliance installed in our new home. there is so much room in this fridge! a+ on this appliance, we'd buy it again and definitely recommend it.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Bad Ice Maker and now not cooling
angry customer
9/12/2019
this unit is less than 5 years old. we gave up on the ice maker 2 years ago because of the leaks and freeze ups.
last weekend the fan was making all kinds of racket and now it won't cool.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Stay Away!!!
jzzr83
9/12/2019
ncie looking but it does not defrost properly and there is ice buildup that hits a fan. very loud and samsung says i need to pay to fix the known issue.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Very unhappy
Amanda
9/10/2019
bought this brand new from lowes and around had to have a service call on it and a new seal put in and still have ice build up around the too of the freezer door.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
TIred of ice maker
sickoficebags
9/9/2019
love this beautifully designed refrigerator by samsung but i do not like the design of the ice maker. it continuously freezes over with no ice production for days.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
OK - Ish
mrskennedy03
8/28/2019
purchased in nov 14. may 19 - fan stopped cooling fridge, found a fix. ok till aug 4th - same issue. 23 days later same thing. tired of fixing the cooling system/fan. i was home & didn't loose food.
Originally posted on Samsung.com
No, I do not recommend this product
Incentivized Review
Design
Features
Performance
Value
Family Friendly
RamaFam
8/26/2019
plenty of space for big items. filter is not expensive to replace. the freezer is wide, deep and has movable racks, which helps keep everything organized
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Falling apart with no support
Fleeced
8/19/2019
ice maker leaks water, handle came off, rails and rollers came off. samsung refuses to cover past 1yr.
Originally posted on Samsung.com
No, I do not recommend this product
Incentivized Review
Design
Features
Performance
Value
Ice Maker Defective / Samsung will not help!!!
DMSAN
8/16/2019
ice maker has a serious design flaw that samsung clearly acknowledges. the ice maker freezes constantly and will not produce ice.....then the entire door become stuck
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
DEFECTIVE SAMSUNG REFRIGERATOR
Dr Hanna
8/6/2019
my refrigerator started making noise and leaking and not cooling in the refrigerator within 4 years. cannot find a technician to repair this model as they claim it is a common defect. not functioning.
Originally posted on Samsung.com
No, I do not recommend this product
Incentivized Review
Design
Features
Performance
Value
Do not buy!
Kris Nicole
7/29/2019
do not buy. ice maker freezes over and there is no fix for it. i have had it 3 years and not the fan does not work, and the unit will not cool. yet another service call is needed.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
samsuck
odefin
7/24/2019
never made ice properly. have spent two summers trying to get fixed. samsung techs been out 4 x. still no ice.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
lot of space but some poor quality details
P Mum
7/14/2019
most importantly, the two compartments on the right hand door have now cracked. unusable after 1 year.
Originally posted on Samsung.com
No, I do not recommend this product
Incentivized Review
Design
Features
Performance
Value
Beautiful fridge
NikiCat
7/13/2019
great fridge, but two items: 1. samsung places a sticker right under their name, the glue from the sticker will not come off.
2. the drawer is noisy.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Plastic door bins break
meag2
7/2/2019
the bins break under normal use conditions. cheap plastic. i had more explanation but character limits prohibit me from sharing an actual review. well played, samsung.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Cool fridge
Rayzosious
7/2/2019
good space holds temp well
looks good
a little problem with customer service
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Subpar water and ice dispenser
Tritoon
6/29/2019
fridge is very efficient and works well except the water and ice dispenser which is awkward to use and ice flies all over while dispensing.
Originally posted on Samsung.com
No, I do not recommend this product
Incentivized Review
Design
Features
Performance
Value
3 repairs in under a year
ErinV
6/18/2019
nothing but trouble! samsung knows this model is riddled with problems, yet they continue to sell it. beware. buy a different refrigerator.
Originally posted on Samsung.com
No, I do not recommend this product
Incentivized Review
Design
Features
Performance
Value
Good til it isn't.
FrozenFedUp
5/19/2019
Worked fine for a year or so, but this model's fan gets iced up due to a design defect. I cleared the ice and it ran again for a couple of months before the ice built back up. It's a terrible design, and apparently this is a problem for all fridges of this model. Don't waste your time or money.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Freezer /ice maker is nothing but trouble
AMB1
5/7/2019
I have had this less than 1 year. Freezer stopped freezing 2 months after purchase. Samsung told us it was because we had a bag of ice in it. The handle fell off the freezer door. The ice maker accumulated frost, didn't keep the ice cold enough and it defrosted and refroze in clumps. The sensor to turn off ice making function didn't work. Repair man came out. Said this was a KNOWN problem. In fact, my neighbor had the same issue. Why didn't Samsung contact me? What good is registering my product if they don't provide customer service for known issues. Very disappointed in ice maker operation and Samsung Customer Service. Refrigerator features are nice.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Upper ice maker totally frozen.
pmdski
5/3/2019
We bought this last summer. About 1 month in the upper ice machine frosted over totally. Not able to open the door, totally frozen. Also the freezer handle keeps becoming loose and falling off. I have fixed that about 10 times. Now the silver end to the freezer handle fell off and will not go on. We like the layout of the fridge but all the small things are the problem. We got this a Lowes and have not been happy with it at all. Do not recommend.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Samsung refrigerator ice maker
Perrycjr
5/1/2019
Samsung refrigerator ice maker multiple problems and was deemed unrepairable. Great refrigerator except for the ice maker .
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
I want to say I Love it, but I can't
ShelleyBB
4/29/2019
I want to love this refrigerator, and I did at first. For the first year it was great, then I noticed around the water/ice dispenser in the door there was rust from it leaking. Then the ice maker for the door kept freezing up and we finally called for service. We have had it serviced twice for the same problem and they replaced the top two doors to take care of the rusting issue. It still freezes up and the door is starting to rust again around the water/ice dispenser. In the last 6 months we have had to throw out so much milk that has curdled long before the expiration date. At first we thought it was because we kept the milk in the door. So we rearranged the shelves and placed the milk on the bottom shelf towards the back of the refrigerator. That has not helped at all. We are now noticing ice building up on the back wall of the refrigerator along a seam in the wall.
I love the size and the dual ice maker (even though only one is working) but I no longer wish to throw out spoiled milk on a weekly basis. Looking for a new brand with similar features.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
RF28HFEDBSR bad design
TEC dude
4/17/2019
RF28HFEDBSR ice maker continues to freeze up and quits making ice. SAMSUNG knows about the problem but has not done anything to help the people who bought it.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Problems - do an internet search by the brand name
JANICE G
4/17/2019
Problems - do an internet search by the brand name and you will find them.
I have owned a Samsung refrigerator for 5.9 years. At this time I have had 2 ice makers replaced and and now the ice maker is broken a 3rd time. Plus there is a water leak, leaking water inside the fridge and onto the ground. I am a 77 year old women and have had to pay for these repairs, plus am on my hands and knees cleaning up the water. I reached out to Samsung and all they can tell me is the warranty is expired. THIS IS A DEFECTIVE PRODUCT - DO NOT BUY. Research the ice maker and water line leak issue it is well documented on the internet. I am appalled at their customer service response of this is out of warranty. If this had only happened 1 time I would understand but the ice maker breaking the same way 3 times and leaking water is more than just a minor 1 off issue. Research their product and read the reviews that talk about the same issues I am having. DO NOT BUY.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
LEAKS AND HAS CONSTANT ICE JAMS
LC462
4/14/2019
Repeated ice build up in ice maker and it leaks water out of the ice dispenser door constantly. The catch tray fills up with water and then overflows all over the floor and door. They have been out to "fix" it 5 times and it still does the same thing! Buy a different model!
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Fundamental Design Flaw - Class Action Lawsuit
Ben Pearson
4/10/2019
Where do I begin with this utter piece of TRASH that Samsung decided to call a refrigerator. This refrigerator was purchased new in early 2017 along with an entire kitchen suite of Samsung appliances AND a Samsung front load washer and dryer combo.
Of the numerous, and I mean numerous problems we've had with all of these Samsung appliances; this "refrigerator" certainly takes the cake for worst appliance I have ever owned. Throughout the course of my 2+ year ownership of this refrigerator I have had 14, yes, FOURTEEN service calls on this refrigerator.
There are 2 main critical design flaws with this refrigerator.
1. Ice continuously builds up around the top of the compressor lines that enter the refrigerator. These are located behind a plastic panel at the back of the refrigerator. This ice builds up and blocks the primary fan from circulating cold air into the refrigerator. Once this happens everything is 'luke-warm' inside but this "intelligent" refrigerator still thinks its cold inside because the temperature probe is not actually located inside the refrigerator.
I have had all the manufacturer's recommended "fixes" for this completed several times over and nothing solves this problem. We have tried new condenser line sensor, main board replacement, installing of the new, longer drain probe for the evaporator heating element, installing the updated version of the condensation drain tube rubber fittings that allow water to flow through but no air back in, and about 5 different back panel replacements with ZERO effectiveness.
This #1 issue is a material weakness to the design of this refrigerator, Samsung is fully aware of this issue and CONTINUES to sell this design to US consumers. This should warrant a class action lawsuit for this reason alone.
2. The ice maker fails to drop ice into the tray because it freezes to the side of the ice maker. This is a well documented issue as well and there is no fix for this design.
I have had Samsung authorized repair technicians, centerpoint technicians, and Sears technicians work on this refrigerator and the message is clear:
STAY AWAY FROM SAMSUNG REFRIGERATORS.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
If I could give less than a 1 star.. Ice maker!!
LaurenMinj
3/24/2019
The ice maker has been nothing but problems. It freezes up daily. Dethaw it to get the ice to work each day but now even that doesn't work.. I am beyond frustrated and all of the issues happened a day after our 3 year warranty expired. It is not a cheap fridge, so you'd expect the darn thing to work!
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Do you really have to turn off the water
ckeen100
3/4/2019
Do you really have to turn off the water to change out the water filter? With my old Samsung, very similar to this one, the filter was in the back top shelf and just twist it out and twist in the new one. A few drips on the shelf but didn't have to pull the whole thing out from the wall to turn off the water.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value